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FAQ

Please Read!

Welcome to our FAQ section where we address important issues and common inquiries about our services, appointments, and more. We're here to provide you with the information you need to feel confident about your choice to join Wellspring Direct Care. If you have additional questions, feel free to reach out to us directly by emailing hello@wellspringdirect.com.  

ADDRESS

535 Jack Warner Pkwy NE Ste G2 Tuscaloosa AL, 35404

DIRECTIONS

  • Wellspring is located in the

  • Riverside Office Center (ROC)

—a group of small brick buildings on Jack Warner Pkwy, just East of McFarland Blvd (Hwy 82).

  • From Jack Warner,  coming from either direction, turn into ROC on the South (Campus) side, just East (Away from Campus) of McFarland Blvd/ Hwy 82 

  • From McFarland Blvd/ Hwy 82 going in either direction, take the Jack Warner Pkwy exit heading East / (Away from campus)— ROC is immediately ahead.

  • Enter ROC and veer left at the large oak tree. Ours is in the last building on the left, the center suite, G2. 

  • We share office space with Flowstate Physical Therapy.

Sch

SCHEDULING:

EXISTING WELLSPRING MEMBERS: Email your preferred days of week, times of day, the urgency of your need and preference for an in-person or virtual appointment to hello@WellspringDirect.com.

The staff will offer available options.

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If urgent, sick or hurt, call the office Monday- Thursday  or message / call Dr. Ellis if after-hours.

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NEW PATIENT INQUIRIES

May 1, 2025: See under the ABOUT section for enrollment update.

We accept a limited number (panel) of patient members to ensure our accessibility to existing members. We are continually refining our processes and efficiency and assessing our capacity. We periodically pause adding new members in certain categories until additional spots become available but we can add you to our waiting list. 

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IMPORTANT ! 

Before requesting potential membership:

First, review the website thoroughly, including the FAQs, that you may thoroughly understand how a DPC practice works.  Then email us at Hello@WellspringDirect.com with INQUIRY in the subject line

   and include your name, age, (or         that of the person you are inquiring for), along with email & phone number. Include any specific questions or interest in category memberships and if you wish a call back or email reply.  You may call the office but my staff may need to plan a call back if busy. 

OFFICE HOURS

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  • ​​​Mon - Thur 8 am – 4:30 pm

  • Not in office on Friday

  • Wed. PM: Only virtual appointments with Dr. Ellis.

  • Flexible appointment times may be considered on an individual basis.

   

        REFILLS

  • Current / Active Wellspring Members

  • Request routine refills 3+ days in advance.

  • Will be refilled during business days/hours.

  • Email refill requests to Hello@WellspringDirect.com

  • Put "REFILL" in the subject line. 

  •  Do not rely on pharmacy notifications. 

  •  It is your responsibility to keep up with   expiring refills and low supply.

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